SHIPPING & DELIVERY

 

International orders

We know how boring it is to wait for packages! Our goal is to ship our deliveries within 2 working days. Exceptions may occur during campaigns and holidays.

We offer free delivery for orders over 100 €. At the checkout you will be offered different shipping options depending on your location and the shipping cost will be specified in the order summary before you submit your order. All prices include Swedish VAT and are paid in Euro €. For deliveries to Norway, please note that customs and other administrative costs are included in your shipping cost.

The shipping time depends on your country but is roughly 4-12 business days. Please be aware that the shipping times are estimates only.

Global Postal Delivery

You will receive a traceable package ID that you can use to track the package and find out when it will be delivered home to you, or in some cases to a courier.

Transit damage & defects

If the package is clearly damaged at the time of delivery, this should be documented and reported immediately to AUR.M’s customer service or to the relevant forwarder for complaints. If you discover that a product is defective or if something is missing, you should also contact us as soon as possible.

Unredeemed packages

For all packages that are not redeemed, we reserve the right to charge you for our incurred costs in the form of return shipping and handling costs.