SHIPPING & DELIVERY
International orders
We know how boring it is to wait for packages! Our goal is to ship our deliveries within 2 working days. Exceptions may occur during campaigns and holidays.
We offer free delivery for orders over 100 €. At the checkout you will be offered different shipping options depending on your location and the shipping cost will be specified in the order summary before you submit your order. All prices include Swedish VAT and are paid in Euro €. Please be aware that customs duties may be added – see details below.
Norway
For deliveries to Norway, please note that customs and other administrative costs are included in your shipping cost = no extra charges upon package arrival.
UK
As your shipping cost only includes the transport – please note that custom duties may be imposed. For shipments less than GBP 135 no import VAT or customs duties are collected.
|
Country |
Customs & VAT |
|
EU |
No customs duties. |
|
Norway |
Customs + administrative costs already included. |
|
US |
Local customs duties + import VAT may be imposed. |
|
UK |
For shipments less than GBP 135 no import VAT or customs duties are collected. |
|
Other countries |
Local customs duties + import VAT may be imposed. |
The shipping time depends on your country but is roughly 4-12 business days. The shipping times are estimates only, but if you haven’t received your package within 12 days, please message contact@aurm.com or DM us on instagram @aur.m.
Global Postal Delivery
You will receive a traceable package ID that you can use to track the package and find out when it will be delivered home to you, or in some cases to a courier.
Transit damage & defects
If the package is clearly damaged at the time of delivery, this should be documented and reported immediately to AUR.M’s customer service or to the relevant forwarder for complaints. If you discover that a product is defective or if something is missing, you should also contact us as soon as possible.
Unredeemed packages
For all packages that are not redeemed, we reserve the right to charge you for our incurred costs in the form of return shipping and handling costs.