We offer a 14-day right-of-return from the day the product was delivered. If you want to exchange it for a different color, size, or model, please return it according to the instructions below and place a new order. These instructions can also be found on the return form that is included in our shipments.
Fill out the return form.
Pack the product you want to return in its original packaging together with the filled-out return form. Please note that the product must be in unused condition with its tags intact.
Attach the enclosed return label over the old one on the package. Drop off your package at an appropriate parcel shop/courier as listed on your return label. Don’t forget to keep the receipt.
Done! Once we’ve received and handled your return, a confirmation is sent to your email. Your return may take up to 14 days to process.
The return fee is €10. If you don’t want to use our prepaid return label, you are free to use your own shipping method. Our address is as follows:
AUR.M Danagatan 22 418 76 Gothenburg Sweden
Please do not forget to fill in and enclose the return form together with the returned products and ask for a receipt when you leave the package at your parcel shop/courier. The returned product must be in unused condition with intact labels and in the original packaging. You are more than welcome to try on the garment, but we reserve the right to charge the full amount for products that are deemed used or damaged.
If you’ve used a discount code, quantity discount or similar at the time of purchase, you must contact customer service to be able to use the discount when re-ordering.