Frequently asked questions

In terms of size our products are the same as most well-known sportswear brands on the market, so in general you should choose your regular size. However, since no two bodies are alike, we strongly recommend that you look at our SIZE GUIDE and don’t hesitate to email us if you are still feeling unsure!

If available, you will find the measurements under “Details” on the product page.

No, you don’t. It is fully possible to order as a guest!

Sometimes it can take up to an hour before it is delivered but make sure to check the spam folder. If it doesn’t appear, you can contact us at contact@aurm.com.

You will receive a delivery confirmation when we have shipped your order.

Please enter the discount code at checkout before completing your order.

If your order has not yet been handled by our warehouse, we can cancel it, so try contacting our customer service. Unfortunately, we cannot change your order in any way and therefore ask you to check the product and quantity carefully.

Always double-check the delivery address before completing an order. If you have accidentally entered the wrong address, please contact us as soon as possible at contact@aurm.com.

Click on ”Forgot your password? ” and fill in your email. Soon after you will receive an email answer with which you can reset your password. If you don’t find it, it may have ended up in the spam folder.

AUR.M is currently shipping its orders from a warehouse in western Sweden.

In collaboration with Klarna, we offer two payment options, Pay now (card payment or bank transfer) and Pay later. Available payment options depends on your location.

Your personal online security is very important to us. All transactions take place via Klarna, who is PCI-certified according to PCI DSS at the highest level. The transmission of information is also encrypted with Secure Socket Layers (SSL), an industry standard designed to protect online transactions with customers. AUR.M never handles customers’ card information.

If you are shopping anywhere outside of Sweden, please make sure you are shopping at our global site – aurm.com in Euro (€).

If your order attempt was declined, this can often be due to your bank. We suggest that you contact your bank or card-issuing company to ask if they have any kind of block on your card. If you still receive error messages, please contact our customer service at contact@aurm.com and we will do our best to assist you.

Log in to your Klarna account, go to the relevant purchase and click on “Report return”. Then your invoice is paused automatically so that you don’t have to pay while the return is made. We’ll send an email when the return is processed and the invoice is updated/credited.

Email your order number to contact@aurm.com and we will take a closer look at what went wrong.

If your order attempt failed for any reason, the bank statement may show a reservation of the amount even though the money has not been deducted from your account. This reservation is released after a few banking days.

As soon as your order is shipped, you will receive an email confirmation with delivery information. If you can’t find it, kindly email us your order number to contact@aurm.com, and we will help you.

Delivery time is usually between 2-12 days for international orders, depending on which shipping method you choose. Please note that the time before the order has left the warehouse is not included, which is normally 1 day.

We understand your concern. Do not hesitate to contact us if the package is missing after the estimated delivery time. If the package is stated as delivered even though you did not receive it, something is wrong. Please check if a neighbor or family member has received the package and try to contact the courier. Email us at contact@aurm.com if you need further help.

We currently deliver to Sweden, the EU+EEA EFTA, Norway and the U.S. 😊.

It depends on the shipping option you choose. Information about each shipping option can be found under “Shipping & Delivery” at the bottom of the webshop.

All prices include Swedish VAT and are paid in Euro €. There are no customs duties to be paid when buying within the EU. For deliveries to Norway, please note that customs and other administrative costs are included in your shipping cost. If you shop elsewhere outside the EU, please note that your local Customs Authority may impose additional VAT, customs charges and other levies on the prices at the time of import.

It depends on which shipping option you choose. Information on each shipping option can be found under “Shipping & Delivery” at the bottom of the webshop. At the checkout you will be offered different shipping options depending on your location and the shipping cost will also be specified in the order summary before you submit your order.

Information about returns and exchanges can be found under “Exchanges & Returns” at the bottom of the webshop.

Unfortunately, we currently do not offer free returns. Our return cost is €10, but if you don’t want to use our prepaid return label, you are free to use your own shipping method. We recommend using a traceable and insured return service. Please do not forget to enclose a filled-out return form. Our address is:

AUR.M AB C/O Expresspack Sweden AB

504 64

Borås

Sweden

As soon as we have received and processed your return, we will send you an email confirmation. It can take up to 14 days to process your return, we appreciate your patience.

After we have processed your return and sent you an email confirmation, it may take 3-5 banking days before you can see the refund back on your account, depending on your bank/credit card/form of payment. Please contact Klarna’s customer service if you have not received an updated invoice.

No problem, contact us at contact@aurm.com and we will email you a new one!

If you make a return, we will refund you the value of the returned products but not the original shipping cost.

That is very unfortunate! Please describe the error thoroughly and send clear pictures of the defect(s) to our customer service as soon as possible. If you find stains on the garment upon delivery, it is extra important that you contact customer service immediately, as we do not refund returned goods with stains from make-up or the like.

Email us at contact@aurm.com and include your order number, we will make sure to take care of this.

As the gift was part of a promotional purchase you will need to return that as well, unfortunately. If you’d like to keep it, we will send an invoice corresponding to the value of the gift.

Before sending anything back to us, you should email contact@aurm.com with as much information as possible, including your order number and clear pictures of the defect(s). If the complaint is approved, we will replace the defective product unless it can be repaired, and if it’s out of stock we will refund the product cost.

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You can contact us at any time via email contact@aurm.com. If you have any thoughts about delivery time, what size to choose, styling tips or anything else you are very welcome to send us a message in our live chat found in the lower right corner of the web shop. We will answer you as best we can 😊.

We can’t say for sure, but you are more than welcome to send an inquiry about the desired product(s) to our email contact@aurm.com

Simply end your subscription by clicking on “Unsubscribe here” at the bottom of the newsletter.

Our goal is to answer all emails within 24 hours.

We are happy to hear that you want to work with us! Be sure to email collab@aurm.com and tell us a little about yourself and why you are interested in collaborating.

One of our main goals is to offer comfortable and high-quality products that last for a long time. But to keep them fresh it is important that you take care of your AUR.M products and follow the care instructions found on each garment.
Most of our garments contain elastane, which is a very durable material when washed and cared for properly. We always recommend the use of a laundry bag. All our products must be washed:

•  Inside out
•  In 30°C
•  Without fabric softener

The reason why we do not recommend fabric softener is that residue left by the softener tend to disrupt the garments’ intended performance. In other words, the moisture-wicking ability of the sportswear can be weakened as the moisture won’t leave the surface of the material as easily, which means that they risk starting to smell. The fabric softener can also affect the garments’ elasticity and make them less durable.
After washing, they should always be hung up to dry (not in direct sunlight).

Our patterned products are digitally printed on white fabric, which is a durable type of print. But if subjected to excessive friction, they can roughen and make the white surface “shine through” slightly. But don’t worry, they still perform just the same!

Avoid rubbing the patterned products against barbells or touching Velcro and other coarser surfaces.